AI chatbots and workflow automation
Practical AI applications for customer service, internal knowledge, and document handling, built with clear controls over your data.
What this service covers
AI chatbots & assistants
Customer-service assistants for websites and messaging channels, with hand-over to human staff.
Internal knowledge assistants
Search and question-answering over your own documents and procedures (retrieval-augmented generation).
Document processing
Extracting and validating data from invoices, forms, and records and passing it to your business systems.
Process automation
Automating repetitive steps between systems, with human review where needed.
Model & provider selection
Choosing between commercial AI APIs and self-hosted open models based on cost, quality, and data requirements.
Monitoring & improvement
Measuring answer quality and refining the solution after launch.
Typical technologies
| Models | Commercial LLM APIs or self-hosted open-weight models |
|---|---|
| Retrieval | Vector databases, document pipelines |
| Integration | Web widgets, messaging platforms, REST APIs |
| Languages | Python, TypeScript |
Technologies are selected per project and confirmed in the Statement of Work.
What you receive
- Working AI application and source code
- Configuration of models and data sources
- Test set and evaluation results
- Administrator and user guides
Commercial terms: fixed-scope milestone contract, time & materials, or maintenance agreement. See Delivery Model.
Data protection controls
- Where commercial AI providers are used, we select service options under which client data is not used to train the provider's models, where available.
- Personal data can be masked or excluded before it is sent to a model.
- Access to company documents is restricted according to user roles.
- Self-hosted deployment is available when data must remain in the client's environment.
Discuss your AI Solutions & Workflow Automation project
Send us a short description and we will come back with questions and next steps.